SPA Supervisor

Full-time | Healthcare | Kota Damansara or Mont Chiara

Splenday Search

Our client is looking for a SPA Supervisor to join their team!

Main Responsibilities:

  • Manage the whole team to provide the qualified spa service to customers.
  • Responsible for the team member’s skill and give the training at all times
    if necessary.
  • Must peruse the trendy treatments related to spa and share the knowledge to
    the team.
  • Carry out treatment consultations; skin analysis and advisory sessions with
    customers’ ensuring the guests’ individual needs are met.
  • Promote and recommend products throughout the guest journey, monitoring the
    retail sales for each guest that walks through the door.
  • Carry out treatments on the therapy floor or in the Snug when required, to
    the highest standards.
  • You may be directed to perform treatments due to last minute requirements,
    however we expect you to put the guests’ needs first and use your
    initiative to perform ad hoc treatments to help increase sales and retail
    opportunities.
  • Use guest feedback to identify service improvement initiatives and discuss
    with the Spa Operation Director.
  • Ensure that all relevant policies, procedures and working practices are
    adhered to at all times.
  • Work in accordance with our business culture, values, aims and objectives
  • Act as a positive ambassador for our business at all times when dealing
    with guests or representing the business.
  • Positively contribute to our team working environment, taking ownership of
    issues and supporting colleagues where appropriate.
  • Undertake any other duties that may be required from time to time.
  • Effectively resolve guest complaints regarding issues and resolutions.
  • Assist the Spa operation director in coaching and evaluating of spa team
    performance.
  • Assist with monthly inventory
  • Ensure adherence to quality improvement or corrective action plans.
  • Perform other reasonable job duties as requested by the Spa Directors.
  • Dependable with the ability to work a flexible schedule including overtime
    weekends and holidays.

Qualifications:

  • At least 2 years experienced in spa training and management.
  • Provide certificate and diploma if possible.
  • Can Speak English very well and Mandarin if possible.

Questions for the candidates:

Question 1

Do you have Spa implementation experience or Spa processing experience?

Question 2

Why are you suitable for this job?

Question 3

Please share your passion in Spa and Beauty Industry

Due date: 12 September 2019