Main Responsibilities:

Main Job :-

• Overlooking 4 outlets within the radius of 5 km, one at The Curve and another 3 at Mont Kiara
• Leading a team of 10-12 front desk staff
• Overlooking 40 spa therapists

Job Scope :-

1. Making Sure Target Hit

• Ensure respective FD hit individual package target
• Ensure respective FD work together to hit monthly sales target
• Monitoring sales figures
• Designing and implementing strategic sales plan that expands company’s customer base

2. Managing and Motivating Front Liner FD

• Counselling, coaching, supporting and encouraging FD in achieving sales
• Weekly review and evaluation of each FD’s performance and sales figure
• Implement SOP for sales and constantly monitoring to ensure smooth implementation
• Conduct training in services and product knowledge
• Evaluate performance, produce overall performance report of each FD to management

3. Customer Service (SUB)

• Training the concierge
• Setting customer service standard for FD; ensure accurate customer service standard meets staff grooming
• Enhance FD communication skills
• Simple problem solving skills
• FAQ training, minimize complaints

4. Operation

• Scheduling staff timetable
• Handling complaints
• Hiring and recruiting when needed

5. Others

• Tracking voucher sales redemption rates, loyalty points redemption and implementation
• Campaign effectiveness
• Streamline discounts and current promotions
• Generating monthly sales report

Additional Benefits

• KWSP + SOCSO
• Medical claim
• Bonus (subject to performance)
• Company trip
• Monthly Free Spa Service

Questions for the candidates:

Urban Retreat Spa

(Registration No. 739200-W)
A multi-award winning spa set within the Curve (Petaling Jaya) and 1 Mont Kiara (Kuala Lumpur).