Customer Support Representative
Full-time | Human Resources Management/Consulting | Bayan Lepas, Penang
- Attend to customer’s enquirest and request from across countires.
- Communicate with customer through tele-communication, live chat and email.
- Take overall responsibility for incident management and request fulfillment.
- Peroform data analysis from information collected.
- Allocate resources according to the level of significant.
- Process quotation form customers.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management, Mass Communications or equivalent.
- Able to communicate with customer form all levels and professions in articulate manner.
- At least 1 year(s) of working experience in the related field is required for this position.
- Required language: English & Mandarin.
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- Fresh graduates are welcome to apply.
Questions for the candidates:
Describe the work environment in which you will most effectively be able to contribute.
Rate your communication skills on a scale of 1 to 10 with 10 representing excellent communication skills. Drawing on your past work experiences, give me three examples that demonstrate that the number you selected is accurate.
What three character traits would your friends use to describe you? Explain why.
Agensi Pekerjaan NCS Solutions Sdn. Bhd. (Recruitment Firm)
(Registration No. 685802-X)
Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.