Authentication Management Senior Specialist

Full-time | Human Resources Management/Consulting |  Bandar Sunway

Main Responsibilities:

  • Provide 2nd and 3rd level support. Operationally manage, maintain and support the corresponding remote access and strong authentication infrastructure, its associated components, interfaces and applications.
  • Be responsible for hardware and software platform installation, system administration, technical support and in maintaining consistent configuration.
  • Monitor the over-all service offering, individual systems for performance, availability and capacity management and ensure that the solution and component escalations are proactively minimised.
  • Promptly respond to customer requests, resolve incidents and implement changes, ensuring a high level of customer engagement and satisfaction.
  • Perform all administrative processes and procedures to ensure that the solutions and components meet defined SLOs or SLAs for service availability and performance.
  • Ensure procedures, processes and documentation are in compliance with regulatory guidelines and organizational standards. Ensure audit readiness.
  • Understand, implement and follow relevant concepts of ITIL, GxP and Project Management. These include Request Management, Incident Management, Change Management, Problem Management, Document Management, Qualification and Validation and Project Management.
  • Participate in relevant IT projects and operational activities, outside of normal day to day activities/tasks.
  • Actively focus on own self-development and create actionable plans to improve.


  • 7-9 years of experience working in a major global organization, preferably in a regulated industry and in providing solutions aligned with standards, security, validation, capacity and high availability.
  • Bachelor’s Degree in computer science, engineering or related discipline or recognition of prior working experience, which is equivalent to industry accredited certification.
  • Strong hands-on technical skills with an IT operations background. Working experience with infrastructure technologies, business processes and applications with a focus on: Juniper / Pulse Secure, Citrix Netscaler, Entrust and RSA SecurID and 2-factor authentication solutions.
  • Strong understanding of Computer Systems Validation and experience in validated environments.
  • Good understanding of IT Security systems and landscape with an in-depth knowledge of authentication and authorization technologies.

Questions for the candidates:

Question 1

Describe the work environment in which you will most effectively be able to contribute.

Question 2

Tell me about a time you set difficult goals. What did you do to achieve them? Walk me through the process and purpose.

Question 3

What's your definition of hard work?

Company Profile:

Roche Services (Asia Pacific) Sdn Bhd

(Registration No. 1184799-M)
Roche is a global healthcare organisation based in Basel, Switzerland. We are committed to developing healthcare solutions in the field of diagnostics / devices and pharmaceuticals. We develop and sustain a talented cohesive team that collaborates with our business partners and offers a catalog of harmonized, high quality and cost-efficient standard financial services to enable compliance and effective decision making.