Accounting Specialist (Account Receivable – Mandarin Speaker)
Full-time | Consulting (Business & Management) | Kuala Lumpur
- Will be responsible for the management of a team of agents, for single or multiple clients that continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service.
- Will work as part of the management team striving to meet all SLA’s, targets and objectives through effective staff management.
- Manage Operations from process & measurement standpoint
- Maintain regular communications with team on departmental and individual level performance expectations
- Work with client/Account Executive/Onshore team to define process and procedures
- Assist with scheduling and forecasting of staff to maintain optimal service provided
- Share best practices across the process & facilitate process improvements/cost reduction initiatives
- Manage escalated customer enquiries / complaints
- Ensures seamless delivery of services and manages all aspects of operational team
- Previous accounting experience/studies in Accounting or Finance
- 3 to 5 years of relevant experience with 1 + year(s) experience in Team Handling role.
- Written and spoken ability to communicate in English and Mandarin for Accenture interaction
- Excellent interpersonal skills and administration skills
- Comfortable with responding to requests from all levels of the organization
- Ability to solve urgent matters and work under pressure
- Flexible to Travel onshore if required
- Able to work on a flexible basis as determined by the business needs
- Knowledge in SAP 730, Oracle,CIM/JIT, or Syteline is an added advantage.
Questions for the candidates:
Describe the work environment in which you will most effectively be able to contribute.
What's your definition of hard work?
What three character traits would your friends use to describe you? Explain why.
(Registration No. 179903-H)
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